Refund & Return Policy

You have 30 days from the day your parcel is delivered to ask for a return. Tell us within those 30 days and you then have a further 14 days to post the item back.

To be refunded in full, the item must be unused and in its original unopened packaging, complete with anything supplied with it. An item you have fitted to a case, cut, inflated or washed is not unused.

Cut-to-size items cannot be returned once cut. This covers Edge Tape 3m, Foam Wrap Sheet, and any kit containing them. We state this on the product page, in the cart, and again at checkout, where you must tick a separate box to confirm you understand it before you can continue to payment.

• Any cut-to-size item that has been cut.
• Adhesive-backed items whose backing has been removed and applied.
• Items returned without their original packaging, or returned incomplete.
• Items damaged after delivery by misuse or by fitting them contrary to the instructions supplied.

None of this affects your rights if an item arrives faulty, damaged or not as described. Those rights are set out below and are not limited by anything in this section.

If an item arrives faulty, damaged in transit, or is not the item you ordered, email support@shipluggage.shop within 14 days of delivery with your order number and a photograph. We will replace it or refund it in full, including the original delivery charge, and we pay the return postage. This applies to cut-to-size items too, provided you have not already cut them.

• Email support@shipluggage.shop with your order number and which items you want to return. You can also call +1 909 532 5895.
• We reply with a return reference and the return address, normally within one business day.
• Pack the items in their original packaging, write the return reference on the outside, and post them within 14 days.
• Use a tracked service. Until the parcel reaches us it remains your responsibility, and we cannot refund what does not arrive.

You pay the return postage on a change-of-mind return. We pay it when the item is faulty, damaged or wrong.

We inspect the return within 3 business days of receiving it and issue the refund within 5 business days of accepting it. Refunds go back to the original payment method. How long it then takes to appear depends on your bank or card issuer, and is typically 3 to 10 business days.

A change-of-mind refund covers the price of the returned items. The original standard delivery charge is refunded only when the whole order is returned, or when the item was faulty, damaged or wrong.

You can cancel an order at no cost any time before it is dispatched — email support@shipluggage.shop and we will stop it if it has not already left. Once it has been dispatched, treat it as a return under the sections above.

There are no subscriptions on this site, so there is no recurring payment to cancel and no cancellation fee anywhere.

• If you used a discount code, we refund the amount you actually paid for the returned item, not its full list price.
• Kits are returned as a whole. We cannot refund one item out of a kit, because the kit is priced below the sum of its parts.
• If returning items takes your order below USD 49 and you received free standard delivery on it, we deduct the standard delivery charge from the refund. This is stated at checkout before you pay.