Dispatch time
Orders placed before 14:00 US Eastern Time on a business day are normally dispatched the same day. Orders placed after that, or at a weekend or on a public holiday, are dispatched on the next business day. You get a dispatch email with tracking as soon as the parcel leaves.
If something in your order is unexpectedly out of stock we email you within one business day and offer to send the rest immediately, to wait, or to cancel and refund.
Delivery options and cost
| Destination | Service | Typical transit | Cost |
|---|---|---|---|
| United States | Standard tracked | 3–6 business days | USD 9, free on orders of USD 49 or more |
| United States | Expedited tracked | 1–3 business days | USD 24 |
| Canada | International tracked | 5–10 business days | USD 18 |
| United Kingdom and EU | International tracked | 6–12 business days | USD 22 |
| Rest of world | International tracked | 8–18 business days | USD 28 |
The exact cost for your address is calculated and displayed at checkout before you commit to anything. Transit times are the carrier's estimates and start from dispatch, not from when you ordered. They are not guarantees.
Who carries it
We use national postal services and established international parcel carriers, chosen per destination. Every service we use is tracked end to end. We do not offer an untracked option, because a lost untracked parcel cannot be resolved for either of us.
Where we ship
We ship worldwide, with the exception of destinations subject to United States export restrictions or sanctions, and any address a carrier will not serve. If we cannot ship to your address we tell you within one business day and refund in full.
We do not ship to freight forwarders, and we cannot redirect a parcel once it has been dispatched.
Import duty and tax
For deliveries outside the United States, any import duty, customs charge, handling fee or local sales tax is payable by the recipient, not by us. These are set by the destination country and are not included in the price you pay here. If a parcel is refused and returned because those charges were not paid, we refund the price of the goods less the outbound and return carriage.
Late, lost and damaged parcels
- If tracking has not moved for 7 business days, email us and we will open an enquiry with the carrier.
- A domestic parcel is treated as lost 15 business days after dispatch, an international one after 30. At that point we replace it or refund it, whichever you prefer.
- If the parcel arrives damaged, photograph the packaging before you unpack any further and email support@shipluggage.shop within 14 days.